Fare Evasion Policy
Overview:
In an effort to improve the experience of its patrons, the Peninsula Corridor Joint Powers Board has adopted an ordinance to deter fare evasion. Caltrain patrons who are cited for fare evasion will now receive an administrative citation.
If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriff’s Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Below is a fine schedule comprising of the most common violations.
Caltrain has a zero-tolerance policy for fare evaders. Passengers must purchase tickets before boarding Caltrain at a Ticket Vending Machine at any train station platform or from their smart phone via Caltrain Mobile. Clipper card users must follow rules pertaining to the product or cash available on the card.
Fines:
Fines can be paid at www.pticket.com/Caltrain, by calling 1-888-442-4088, or by mailing a check or money order to:
Office of Parking Violations
Caltrain Processing Center
P O Box 9003
Redwood City, CA
94065-9003
If you wish to contest a fine, and it is within 21 days of the issue date of the citation, go to www.pticket.com/caltrain and follow the instructions link on that page.
| Violation | 1st, 2nd Offenses | 3rd Offense or Greater |
|---|---|---|
| 640(c)1 PC Fare Evasion per PUC code 99580-99582 |
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| 640(c)2 PC Misuse of Fare Media per PUC code 99580-99582 |
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| 640(c)3 PC Unauthorized Use of or No Proof of Eligibility for Discount Ticket per PUC code 99580-99582 |
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If you have a question regarding a fine, please call Customer Service at 1-800-660-4287.