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What does a company need to do to sign up for the program?
Interested companies must enter into a contract with Caltrain which details the responsibilities for issuing, tracking and reporting on the status of the Go Passes the company issues to employees.
To get started, the company submits a letter of intent verifying the number of full-time, regular employees (working more than 20 hours per week). Temporary or contract workers are not eligible for the program. The company must submit a sample of the company’s photo identification badge to Caltrain’s Sales and Promotions Department. Identification badges without a photo are unacceptable.
The company and Caltrain will then sign an agreement and payment for the Go Passes is required before the Go Pass decals can be issued to the company.
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- How much does the Go Pass cost?
The Go Pass program is open to companies of any size. Companies with more than 70 employees currently pay a $140 annual cost for every regular, full-time employee working more than 20 hours per week at the company. Companies with 70 or fewer employees pay a flat fee of $9,800 for the calendar year. For example, if a company has 100 employees and participates for a full year, the cost would be $14,000. The cost is pro-rated if the company joins the program for less than a full year.
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- What about colleges or universities?
Caltrain allows colleges and universities to participate in the same way as companies. Schools can purchase the Go Pass for staff or faculty – or both – and for students, but the benefit must be for everyone in the category for which the school decides to provide it – all full-time faculty or staff, for example, or all undergraduate or graduate students.
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Can the cost of the Go Pass be shared with the employee or student?
Yes. The company or school determines at what level they wish to cover the cost, so long as the price charged to Go Pass recipients is within the limits set forth in the Go Pass agreement.
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How often can someone use the Go Pass?
The Go Pass is valid for unlimited rides on Caltrain during the stated calendar for which it is purchased, any zone, seven days a week.
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What about Go Passes for part-time employees?
A company cannot purchase a Go Pass for part-time employees, temporary staff, interns or consultants. They do not qualify to receive one.
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Can two smaller companies or a non-profit “partner?”
No. Smaller companies might want to look at options like Commuter Check or other pre-tax employee benefit programs as a way to save money if the Go Pass isn’t right for them.
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Can employees use the GO PASS for personal, non-work related trips?
Yes. The Go Pass can be used by the authorized employee on any Caltrain train at any time, within any zone.
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What about a company with many offices, nationally or internationally? Must the Go Pass be purchased for the entire company?
Obviously, the Go Pass would not benefit employees at locations far from the Caltrain line. It is possible that a company may be able to arrange to purchase the Go Pass for an individual work site, depending on the circumstances.
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What else is the company responsible for?
Generally, the company is responsible for issuing and tracking the Go Pass stickers by serial number, administering the pre-enrollment survey of employees who will receive a Go Pass and submitting quarterly updates to Caltrain. Complete information about the company’s responsibilities can be found in the Go Pass contract. For more information, contact the Pass Sales staff at 650.508.6201.
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How can I obtain a parking permit?
The Go Pass is not valid for parking at Caltrain stations. Employees who need parking passes can purchase them through the Caltrain Ticket-By-Mail Program for $30 per month.
For more information about the Go Pass program, call 650.508.6201
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Do you have a question that may qualify as a FAQ? If so, send to: tickets@caltrain.com.
08/21/2009 - mw
