New Caltrain schedule starts January 27. For more details, visit Caltrain.com/status.
How to report a lost item?
Please fill out the Lost & Found form below. It usually takes up to two business days to process.
For immediate assistance or help filling out the form, please call Customer Service at 1.800.660.4287 (TTY 650.508.6448).
Please provide details about where the item was lost – station, train or car number, on seat, luggage rack or in bathroom or bike car. Attach a photo if you have one.
Customer Service Hours: Monday – Friday: 7 a.m. to 7 p.m.
Weekends and Holidays: 8 a.m. to 5 p.m.
Caltrain collects and logs items left on its system, except if it's perishable (food). If your item is found, we will contact you.
Bicycles and scooters
Bicycles and scooters require special handling. If a bike or scooter is stolen or missing, first call Transit Police at 1.877.723.7245.
Then, complete the Lost & Found form. Include as much detail as possible, such as the make, model, serial number, color, and any defining characteristics of the bike or scooter.
Submit only one form to avoid delays and check your email (including spam folder) for updates. Multiple submissions will delay processing.
What to expect after you submit a report
We’ll contact you at the information you provided if the item is found.
How to turn in a found item?
If you find items on Caltrain, please turn them in to a conductor or the Customer Service agents in San Francisco. You can also turn in or mail found items:
Caltrain headquarters, Lost & Found
1250 San Carlos Ave., San Carlos. 94070, CA
Hours: Monday - Friday, 8 a.m. – 5 p.m. (closed major holidays)
Retrieval hours from 8 a.m. – 4:45 p.m., (closed from 11:45 a.m. – 1 p.m.)
Your item was found! How to get it back
If your item is found, we will notify you, and we will inform you as to where to pick it up. You’ll be required to show a valid ID.
How long does Caltrain hold found items
Non-perishable items are held for 90 days.