Customer Service
For fastest service, call Customer Service at 1.800.660.4287
Or, fill out the feedback form.
Hearing Impaired (TTY): 650.508.6448
Hours of Operation: Monday-Friday 7am-7pm
Weekends and Holidays: 8am-5pm
Accessibility
If you have a disability, public transportation can be your ticket to increased independence. For ADA concerns, please contact Tina Dubost, Acting ADA Coordinator at 650-508-6247 or dubostc@samtrans.com.
Additional Information
If you have a service complaint or compliment, please contact Customer Service at 1-800-660-4287.
Lost and Found
If you left something on a train or at one of its stations, complete the form to report the lost item. It takes approximately 48 hours to process found items. If your item is found, Caltrain will contact you.
Additional Information
Website: Caltrain.com/lost
Security Counter: Weekdays 8am-5pm
Ticket Booth
Ticket booth located at San Mateo County Transit District HQ at 1250 San Carlos Ave, San Carlos, CA 94070
- Ticket booth Hours: Monday-Friday 8:30am-5:00pm
- Closed: Ticket booth will close: 10am-10:15am, 12pm-12:30pm, 2:30pm-2:45pm
- Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day
Refund
Please visit caltrain.com/fares/refunds to review policies and information.
Ticket Vending Machine: If, through no fault of your own, you experience difficulty utilizing the Ticket Vending Machine (TVM), fill out the form below and submit for review and consideration within 30 days from the date of purchase. Complete the TVM refund form here.
Mobile Ticket: If, through no fault of your own, you experience difficulty utilizing the Mobile Ticket, fill out the form below and submit for review and consideration within 30 days from the date of purchase. Complete the mobile ticket refund form here.
Clipper: For information regarding your Clipper Account, please contact Clipper® at www.clippercard.com or 1.877.878.8883.
Other Contact Information
Board of Directors
Please use the feedback form.
Alternatives: You may call Customer Service during normal business hours at 1.800.660.4287 or email at Board@Caltrain.com
Media Relations
You may visit our Blog, to keep up with special events and other Peninsula activities taking place near the Caltrain corridor.
Please visit caltrain.com/about-caltrain/media-relations
Public Records Requests
Please fill out the online request form here: https://caltrain.nextrequest.com or email us at: pra@caltrain.com
Newsletters & Notices
To sign up for or manage newsletter, notice, minutes & agenda settings, please visit caltrain.com/subscription. You may also unsubscribe.
Holidays
Our office is closed on the following holidays:
- New Year's Eve
- New Year's Day
- Martin Luther King Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
Office Information
Address: 1250 San Carlos Ave. San Carlos, CA 94070
Phone: 1.650.508.6200