Customer Service

For fastest service, call Customer Service at 1.800.660.4287 

Hearing Impaired (TTY): 650.508.6448 

Hours of Operation: Monday-Friday 7am-7pm 

Weekends and Holidays: 8am-5pm 

Accessibility

If you have a disability, public transportation can be your ticket to increased independence. For ADA concerns, please contact Gary Layman, ADA Coordinator at 650-551-6151 or LaymanG@samtrans.com.

Additional Information

If you have a service complaint or compliment, please contact Customer Service at 1-800-660-4287. 

Lost and Found

If you left something on a train or at one of its stations, complete the form to report the lost item.  It takes approximately 48 hours to process found items.  If your item is found, Caltrain will contact you.  

Additional Information

Website: Caltrain.com/lost 

Security Counter: Weekdays 8am-5pm  

Ticket Booth

Ticket booth located at San Mateo County Transit District HQ at 1250 San Carlos Ave, San Carlos, CA 94070

  • Ticket booth Hours: Monday-Friday 8:30am-5:00pm
  • Closed: Ticket booth will close: 10am-10:15am, 12pm-12:30pm, 2:30pm-2:45pm
  • Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day

Refund

Please visit caltrain.com/fares/refunds to review policies and information.  

Ticket Vending Machine: If, through no fault of your own, you experience difficulty utilizing the Ticket Vending Machine (TVM), fill out the form below and submit for review and consideration within 30 days from the date of purchase.  Complete the TVM refund form here.  

Mobile Ticket: If, through no fault of your own, you experience difficulty utilizing the Mobile Ticket, fill out the form below and submit for review and consideration within 30 days from the date of purchase. Complete the mobile ticket refund form here.  

Clipper: For information regarding your Clipper Account, please contact Clipper® at www.clippercard.com or 1.877.878.8883.

Other Contact Information

Please use the feedback form.  

Alternatives: You may call Customer Service during normal business hours at 1.800.660.4287 or email at CSCMobile@samtrans 

You may visit our Blog, to keep up with special events and other Peninsula activities taking place near the Caltrain corridor.  

Please visit caltrain.com/about-caltrain/media-relations 

Please email us at: pra@caltrain.com 

To sign up for or manage newsletter, notice, minutes & agenda settings, please visit caltrain.com/subscription. You may also unsubscribe.  

Our office is closed on the following holidays:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day 
  • Labor Day 
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Office Information

Address: 1250 San Carlos Ave. San Carlos, CA 94070 

Phone: 1.650.508.6200 

Feedback Form

Please do not use this comment form to request transit information. Contact us at phone numbers above for that information. 

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