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Headquarters Relocation - New Location Effective May 18, 2026

166 N. Rollins Road Millbrae, CA 94030

GETTING TO THE NEW LOCATION

Train

Option 1 - Caltrain

Board Caltrain at San Carlos Station
Travel northbound to Millbrae Station
From Millbrae Station, the new headquarters is a short walk away

Bus

Option 2 - SamTrans

Board the SamTrans ECR north at El Camino Real and San Carlos Ave
Use the El Camino/Linden stop in Millbrae
Use the Millbrae Transit Center to cross over Caltrain and BART services to 166 N. Rollins Road

Plan Ahead

Please allow extra travel time when visiting the new location, especially during your first visit.

QR Code for new headquarters in Millbrae

SCAN FOR MAP LOCATION

Map of the San Mateo County Transit District headquarters

Customer Service

For fastest service, call Customer Service at 1.800.660.4287

Or, fill out the feedback form.

Hearing Impaired (TTY): 650.508.6448

Hours of Operation: Monday-Friday 7am-7pm

Weekends and Holidays: 8am-5pm

Accessibility

If you have a disability, public transportation can be your ticket to increased independence. For ADA concerns, please contact Tina Dubost, Acting ADA Coordinator at 650-508-6247 or dubostc@samtrans.com.

Additional Information

If you have a service complaint or compliment, please contact Customer Service at 1-800-660-4287.

Lost and Found

If you left something on a train or at one of its stations, complete the form to report the lost item. It takes approximately 48 hours to process found items. If your item is found, Caltrain will contact you with pickup instructions.

You will be required to show a valid ID.

Pickup is by appointment only. To ensure your item is ready for pickup, arrangements must be made in advance by phone.

Website: Caltrain.com/lost

Ticket Booth

We've moved!

Ticket booth located at San Mateo County Transit District HQ at 166 N Rollins Rd., Millbrae, CA 94030

Ticket booth Hours: Monday-Friday 8:30am-5:00pm
Closed: Ticket booth will close: 10am-10:15am, 12pm-12:30pm, 2:30pm-2:45pm
Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day

Refund

Please visit caltrain.com/fares/refunds to review policies and information.

Ticket Vending Machine: If, through no fault of your own, you experience difficulty utilizing the Ticket Vending Machine (TVM), fill out the form below and submit for review and consideration within 30 days from the date of purchase. Complete the TVM refund form here.

Clipper: For information regarding your Clipper Account, please contact Clipper® at www.clippercard.com or 1.877.878.8883.

Emergencies 911
Transit Police 1-877-723-7245
Office Information 1-650-508-6200

Other Contact Information

Board of Directors

Please use the feedback form at bottom of this page.

Alternatives:

Contact Customer Service, as they compile Board customer needs, at customerservice@caltrain.com or call 1.800.660.4287 during normal business hours.
Email board@caltrain.com (goes to Customer Service Team)

Media Relations

You may visit our Blog, to keep up with special events and other Peninsula activities taking place near the Caltrain corridor.

Please visit caltrain.com/about-caltrain/media-relations

Public Records Requests

Please fill out the online request form here: https://caltrain.nextrequest.com or email us at: pra@caltrain.com

Newsletters & Notices

To sign up for or manage newsletter, notice, minutes & agenda settings, please visit caltrain.com/subscription. You may also unsubscribe.

Holidays

Our office is closed on the following holidays:

New Year's Eve
New Year's Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day

Office Information

Address: 166 N Rollins Rd., Millbrae, CA 94030

Phone: 1.650.508.6200

Helpful Resources

Bicycles

Get the latest news about bikes and Caltrain.

Fares

Caltrain fares, tickets and passes

Jobs

Careers at Caltrain

Feedback Form

Please do not use this form to request transit information. Contact us at the phone numbers above for that information.
* - required field

First Name *

Last Name *

E-mail *

Phone

How can we help you?

Whether you have a question about your commute, lost an item, or want to share your experience, we're here to listen. Select a topic below to get started.

Emergencies: 911
Transit Police: 1-877-723-7245
Office Information: 1-650-508-6200

Office Location: 166 N. Rollins Road Millbrae, CA 94030

Feedback and Comments

Share a compliment, report an issue, or send us your ideas here.

Your input helps us improve our services for everyone.

Lost & Found

If you left something on a train or at one of its stations, complete the form to report the lost item. It takes approximately 48 hours to process found items.

If your item is found, Caltrain will contact you.

Security Counter Hours: Weekdays 7am -8pm.

Report Lost Item

Ticketing Support

Ticket booth located at San Mateo County Transit District HQ at 166 N. Rollins Road Millbrae, CA 94030

Ticket booth Hours: Monday-Friday 8:30am-5:00pm
Ticket booth will close: 10am-10:15am, 12pm-12:30pm, 2:30pm-2:45pm
Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day

Fare Information